Keeping Your Mobile App Actually Running
You launched your app. That was the easy part. Now comes everything else—bug fixes at 2 AM, update approvals that make no sense, users reporting problems you can't reproduce. We handle the messy parts so you can focus on growing your business instead of troubleshooting crash logs.
Talk About Your App
Everything Connects Back to Your App Working
We've seen apps fail for a hundred different reasons. Most of them preventable. Here's what actually matters when you need someone watching your back.
Emergency Response
When users can't log in at 3 AM, someone needs to answer. We do that, not three days later.
OS Updates
Apple and Google don't wait for you to be ready. Neither do we—your app stays compatible before problems start.
Performance Watch
Load times creep up slowly until users leave. We catch slowdowns before your reviews do.
Security Patches
Vulnerabilities get discovered constantly. We patch them while they're still theoretical problems.
Store Compliance
App store policies change without warning. We keep your app compliant so it stays published.
Analytics Review
Numbers tell stories if you know what to look for. We spot usage patterns that matter.
How We Think About Support
Look, most IT support feels transactional. You report something, they fix it, everyone moves on. We've never liked that approach because apps aren't static things—they're living systems that need actual attention, not just reactive maintenance.
We Actually Test Things
Updates shouldn't feel like rolling dice. Before anything goes live, we run it through real scenarios on actual devices. Boring? Sure. But you won't be the business owner explaining to customers why the checkout stopped working.
Last month, a client wanted to rush an update for a new feature. Testing caught a payment processing bug that would've cost them thousands in lost transactions. We delayed the launch by two days. They weren't thrilled—until they saw what we prevented.
Documentation That Helps
Nobody reads manuals. We get it. But when something breaks at midnight and you need answers, clear documentation becomes your best friend. We keep records of every change, every fix, every weird edge case—written for humans, not robots.
One client inherited an app from a previous developer who left zero notes. When bugs appeared, they had no idea what anything did. Took us three weeks to reverse-engineer the logic and document it properly. Now they can actually understand their own product.
Honest Timelines
Some things take five minutes. Others take three days. We don't sugarcoat estimates because setting false expectations helps nobody. If your request is complicated, we explain why before starting work.
A client once asked for "a simple feature addition"—turned out it required restructuring the entire data model. Instead of saying yes and billing them later, we walked through the technical implications first. They postponed it and thanked us for the transparency.
Proactive, Not Reactive
Waiting for users to complain before fixing problems is backwards. We monitor error rates, track performance metrics, and review security bulletins. Most issues get resolved before you even know they existed.
We noticed unusual authentication failures in one app's logs—nothing major, just a pattern. Investigated and found a database connection leak that would've caused a complete outage within two weeks. Fixed it on a Tuesday afternoon while everything still worked.
We Learn Your App Before Touching Anything
Every app has quirks. Undocumented features. Workarounds that made sense at the time. Before we make changes, we spend real time understanding how yours actually works—not how it should work theoretically. We review code, test functionality, talk to your team, and map out the parts that matter most to your users.
Regular Check-ins That Actually Matter
Monthly reports filled with technical jargon help nobody. Instead, we share what's happening in plain language—what we fixed, what we're watching, what decisions you might need to make soon. Think of it as a health checkup for your app: honest assessment, clear next steps, no unnecessary alarm bells.
What It's Like Working With Us
Our previous support provider would take days to respond, then give us technical explanations that meant nothing. HubPortalConnect answers within hours and actually explains problems in language we understand. When our app crashed during a product launch, they had it fixed before most customers even noticed. That kind of reliability is worth everything.
Your App Deserves Better Than Crisis Management
Most businesses only think about app maintenance when something breaks. By then, you're losing users and scrambling for solutions. We help you avoid that entire scenario through consistent, reliable support that prevents emergencies instead of just reacting to them.