Information We Collect

When you work with us or use our services, we collect different types of information. Most of it comes directly from you, but some gets generated when your apps interact with our systems.

Information You Give Us

This includes things like your name, email address, phone number, and company details when you reach out for support or sign up for our services. We also collect whatever information you include in support tickets or messages to our team.

Technical Information We Collect Automatically

• Device information including operating system, device type, and unique identifiers
• App performance data like crash reports, error logs, and usage patterns
• IP addresses and general location data at the city level
• Interaction data showing how you use our client portal and support systems

How We Use Your Information

We're not in the business of selling your data or using it for anything beyond providing you with excellent mobile app support. Here's what we actually do with it:

• Provide technical support and troubleshoot issues with your mobile applications
• Send you updates about app deployments, security patches, or system maintenance
• Improve our support services based on common problems we identify
• Monitor app performance and prevent technical issues before they affect users
• Communicate with you about your account and our services
• Comply with legal requirements under South Korean law and international standards

We don't use your information for marketing unless you specifically opt in. And you can opt out anytime.

Data Storage and Security

Your data is stored on secure servers located in South Korea. We take security seriously because we'd be pretty terrible at our jobs if we didn't.

Security Measures We Use

• End-to-end encryption for data transmission between your apps and our servers
• Regular security audits conducted by third-party experts
• Access controls ensuring only authorized team members can view your data
• Automated backup systems with encrypted storage
• Multi-factor authentication for all team access to client systems

That said, no system is 100% secure. We do everything reasonably possible to protect your information, but we can't guarantee absolute security. If we ever experience a data breach that affects your information, we'll notify you within 72 hours as required by law.

Data Sharing and Disclosure

We keep your data private. We don't sell it, rent it, or share it with advertisers. But there are a few situations where we might share your information:

All third-party services we use are vetted for security and privacy compliance. They're bound by contracts that prevent them from using your data for their own purposes.

Your Rights Under South Korean Law

South Korea's Personal Information Protection Act gives you specific rights regarding your data. We comply with these requirements and make it straightforward to exercise your rights.

What You Can Do

• Request access to all personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data when it's no longer needed
• Object to certain types of data processing
• Request data portability in a commonly used format
• Withdraw consent for data processing at any time

Data Retention

We don't keep your data forever. Here's how long we typically retain different types of information:

• Account information: Duration of our service relationship plus 2 years
• Support tickets and communications: 3 years for quality and reference purposes
• Technical logs and performance data: 90 days unless needed for ongoing troubleshooting
• Billing and financial records: 5 years as required by South Korean tax law
• Anonymized analytics data: Indefinitely for service improvement

When data reaches the end of its retention period, we securely delete it from our systems. You can request earlier deletion, though we might need to keep certain information for legal compliance.

International Data Transfers

Your data is primarily stored and processed in South Korea. But the nature of mobile app support means data sometimes crosses borders. When this happens, we make sure proper safeguards are in place.

If your app serves users in other countries, some data might be processed in those regions for performance reasons. We only transfer data internationally when necessary and always use appropriate legal mechanisms to protect it.

Cookies and Tracking

Our client portal uses cookies to keep you logged in and remember your preferences. We use:

• Essential cookies required for the portal to function
• Performance cookies that help us understand how people use our systems
• Preference cookies that remember your settings

You can disable cookies in your browser, but it might make some features harder to use. We don't use advertising cookies or tracking pixels.

Children's Privacy

Our services are designed for businesses, not children. We don't knowingly collect information from anyone under 14 years old. If we discover we've accidentally collected such information, we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll email you at least 30 days before they take effect. Minor updates might happen without notice, so check back periodically.

The "Last Updated" date at the top tells you when we last modified this policy. Continuing to use our services after changes take effect means you accept the updated terms.