Cookie Policy
Understanding how HubPortalConnect uses tracking technologies to improve your experience on our website
Last Updated: March 15, 2025
At HubPortalConnect, we believe in being upfront about how we track your activity on hubportalconnect.com. This policy explains what tracking technologies we use, why we use them, and how you can manage your preferences.
We're not fans of overwhelming legal jargon. This document aims to give you a clear picture of what happens when you visit our site and how your data gets collected through various tracking methods.
What Are Cookies Anyway?
Cookies are small text files that get stored on your device when you visit websites. Think of them as little memory aids that help websites remember things about you—like your language preference or items in your cart.
But cookies aren't the only tracking tech we use. We also employ web beacons, pixels, and similar technologies that help us understand how people interact with our mobile app support services platform.
Here's What These Technologies Do
They help us recognize your device when you return to our site. They track which pages you visit and how long you spend on them. They remember your preferences so you don't have to reset them every time. And they help us understand which features people actually use versus which ones get ignored.
Types of Tracking We Use
Not all tracking serves the same purpose. We've broken down the different types we use at HubPortalConnect so you know exactly what's happening behind the scenes.
Essential
These keep the site functioning. Without them, basic features like secure login or form submission wouldn't work. You can't really disable these without breaking the site.
Functional
These remember your choices—like language settings or display preferences. They make your experience more personalized but aren't strictly necessary for the site to work.
Analytical
These help us understand how visitors use our site. Which pages get the most traffic? Where do people drop off? This data helps us improve our mobile app support documentation.
Marketing
These track your activity across different sites to show you relevant content. If you've visited our pricing page, you might see related content elsewhere online.
Specific Cookies We Deploy
Instead of giving you vague categories, here's a breakdown of actual tracking technologies we use on hubportalconnect.com and what each one does.
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_id | Maintains your login session so you don't get logged out every time you click a link | Session only |
| user_preferences | Stores your display settings, timezone, and language choice | 1 year |
| analytics_track | Tracks page views and user behavior to help us improve site structure | 2 years |
| marketing_pixel | Tracks conversion events and helps us understand which marketing channels work | 90 days |
Why We Track This Information
We don't collect this data just for fun. There are specific reasons why tracking helps us provide better mobile app support services to businesses in South Korea and beyond.
- To remember your login credentials so you don't have to enter them repeatedly
- To understand which app update documentation gets the most use so we can expand it
- To see where users struggle with our platform so we can fix confusing workflows
- To measure whether our recent site improvements actually made things better or worse
- To protect against suspicious activity and potential security threats
- To personalize your experience based on your previous interactions with our platform
For example, when we noticed through analytics that most users were abandoning our technical documentation halfway through, we restructured it into shorter, more digestible sections. That change came directly from tracking data.
How to Manage Your Cookie Preferences
You're not stuck with our default settings. Every major browser gives you control over which cookies you accept and which you block. Here's how to take control.
Access Browser Settings
Open your browser's settings menu. This is usually found in the top-right corner under a three-dot or hamburger icon.
Find Privacy Controls
Look for sections labeled Privacy, Security, or Content Settings. Different browsers organize these differently, but they all have similar options.
Configure Cookie Preferences
You can usually block all cookies, block third-party cookies only, or clear existing cookies. Choose what works for your privacy needs.
Save and Test
Apply your settings and visit our site again. Some features might not work as expected if you've blocked essential cookies.
Browser-Specific Instructions
Chrome
Firefox
Safari
Edge
Each browser has detailed help documentation on managing cookies. If you're having trouble finding these settings, search for "manage cookies" plus your browser name.
Third-Party Tracking
We work with external services that may place their own tracking technologies on your device when you use hubportalconnect.com. These third parties have their own privacy policies that govern how they collect and use data.
Who We Share Data With
We use analytics providers to understand site traffic patterns. We work with hosting services that may collect technical data about your connection. And we employ security services that monitor for suspicious activity.
We don't sell your data to third parties. But we do share necessary information with service providers who help us run our mobile app support platform.
If you want to opt out of third-party tracking, you'll need to adjust settings with those specific services. Browser-level cookie blocking will catch some of this, but not all tracking technologies work through traditional cookies.
Mobile App Tracking
Since we focus on mobile app support and updates, it's worth mentioning that mobile apps use different tracking technologies than websites. Apps typically use device identifiers rather than browser cookies.
If you're using any HubPortalConnect mobile tools, check your device's privacy settings. Both iOS and Android let you limit ad tracking and reset your advertising identifier. This gives you similar control to browser cookie management, but through your device settings instead.
Data Retention
We don't keep tracking data forever. Different types of data have different retention periods based on how we use them and what regulations require.
- Session cookies expire when you close your browser
- Functional cookies typically last one to two years
- Analytics data gets anonymized after six months
- Marketing tracking data expires after 90 days
- Security logs are retained for up to one year
You can always clear cookies manually through your browser settings if you want to remove them before they expire naturally.
Changes to This Policy
We update this policy occasionally to reflect changes in our tracking practices or legal requirements. When we make significant changes, we'll update the date at the top of this page and notify active users through email.
We recommend checking back every few months if you're concerned about tracking technologies. We try to be transparent about what data we collect and why, but technology and regulations both evolve over time.
Questions About Our Cookie Policy?
If something in this policy isn't clear, or if you have specific concerns about how we track data on hubportalconnect.com, reach out to our team. We're happy to explain our practices in more detail.